Shipping Policy
SHIPPING POLICY
EiZak
United Kingdom, Ireland, the Netherlands, and Canada
contact@eizak.com
EiZak Shipping Policy
Our goal is to ensure a transparent and hassle-free shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.
DELIVERY AREA
Countries: We currently ship to the United Kingdom, Ireland, the Netherlands, and Canada.
Future Expansion: We may expand to additional shipping regions in the future.
SHIPPING FEES
United Kingdom, Ireland, the Netherlands, and Canada: Free shipping on all orders.
No Hidden Charges: All applicable costs are clearly displayed at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1 to 5 business days, Monday through Friday.
Order Cut-Off Time: 10:00 PM Central Standard Time (CST).
Weekend Orders: Orders placed on weekends are processed on the next business day.
DELIVERY TIME
Estimated Delivery Time: 5 to 14 business days.
Business Days: Shipments are dispatched Monday through Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions, logistical issues, or carrier delays.
Additional Delays: In certain circumstances, delays of up to 10 additional business days beyond the estimated timeframe may occur.
SHIPPING PROCESS
Reliable Delivery Services: We ship via Wanb Express and YunExpress.
Insured Shipments: All shipments are insured. Please contact our customer service team in the event of loss or damage during transit.
Eco-Conscious Packaging: We strive to use sustainable packaging materials to reduce our environmental impact.
TRACKING INSTRUCTIONS
Tracking Information: After your purchase, you will receive an email containing tracking information, including the carrier name and tracking number.
Track Your Order: You can track your order on our website by entering your tracking number in our tracking portal to view the status of your shipment.
Tracking Link: https://eizak.com/pages/
Questions: Our support team is available to answer any questions regarding order tracking.
PROCEDURE FOR MISSING ITEMS
Reporting a Missing Item: Please contact our customer service team within 7 days of receiving your parcel via contact@eizak.com.
Resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund, as appropriate.
RETURN POLICY
Returns: Returns are accepted within 30 days from the delivery date.
Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or does not match its description. In such cases, EiZak will cover the return shipping costs.
Refunds: Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.
RESTOCKING FEES
No Restocking Fee: EiZak does not charge any restocking fees for returns.
RETURN SHIPPING COSTS
Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or has any other defect.
Customer Change of Mind: The actual return shipping cost will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or the customer no longer wishes to keep it.
Company Information
EiZak
Email: contact@eizak.com
Contact Form: https://eizak.com/pages/contact
Customer service: Monday to Friday, 9:00 AM to 10:00 PM